Thank you for shopping at TIA NASRALAH. We strive to provide you with the highest quality products and exceptional customer service. Please read our exchange and returns policy carefully to understand our practices regarding your purchases.

At TIA NASRALAH, we do not accept returns or exchanges under any circumstances. We are committed to ensuring that our products meet the highest standards of quality, and each item undergoes a quality control check before it is dispatched to you.

Exceptions

While our general policy is that we do not accept returns or exchanges, we understand that certain exceptional situations may arise. If you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving your order. In such cases, we will review your claim and may, at our discretion, provide a replacement for the damaged or defective item.

To initiate a claim for a damaged or defective item, please follow these steps:

Contact Us: Email our customer service team at [email protected] within 24 hours of receiving your order. Provide Details: Include your order number, a description of the issue, and photographic evidence of the damage or defect. Review Process: Our team will review your claim and contact you with further instructions.

**Contact Information

If you have any questions or concerns regarding our exchange and returns policy, please feel free to contact us:

Email: [email protected]
Phone: +961 81 38 68 38